Frequently Asked Questions
Q: How do I go about applying for the
Line of Credit?A: Obtain a price quote from
a local vendor, located in the HEA service area, and take it to your closest HEA office.
Upon approval of credit and payment plan, a purchase order will be issued for you
to present the vendor in exchange for the merchandise. You may have up to
36 months
upon approved credit to repay in monthly installments at nominal interest.
For more information, see our Line
of Credit information page.
Q: What is the difference between
Levelized Billing and Budget Billing? How do these programs work?
A: Both programs are
designed to help even out your monthly electric bill throughout the year.
Levelized Billing calculates your monthly
bill on a self-adjusting, 12-month average of your electric usage. This amount will
not be exactly the same each month, as each new month is figured into the average.
This program helps eliminate excessively high and low bills and produces a more even
monthly bill throughout the year.
Budget Billing uses the fixed average of your
previous 12-month electric usage for your monthly bill amount, with no change from
month to month. However, each spring your account and usage will be reviewed to
determine if a balance or credit is due based on your actual usage.
Q: Is there a weatherization program
at HEA?
A: HEA does not offer a
weatherization program at this time. However purchases of weatherization materials
are available under our Line of Credit Program. A state program is available at the
Alaska Community Development Corp. at (800) 478-8080 or at (907) 561-2232.
Q: May I set up an electric account
in my name over the phone? Disconnect over the phone?
A: Yes, it is easy to
connect and disconnect your meter. To connect to a new location, please call and
provide the meter number of your new location and the current meter reading.
If you need to close your account to a
location you are leaving, or disconnect a meter, call in a final meter reading, and we
will charge you only up to that meter reading provided.
If you are new to the area and need to set up
an account, our friendly office staff will be available to assist you in connecting your
electric service. Please be prepared to provide a meter number and current meter
reading. A deposit may be required, or a letter of good credit from any previous utility
(electric, gas, phone, water) may be used to waive the deposit. |
