Homer Electric Association, Inc.
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Reporting Power Outages

Power OutageIf you experience an interruption of electric service, follow these simple steps:
  • Check your fuses or circuit breakers to be sure that there is not a problem in your home's electrical system.
  • Check with your neighbors to see if they have electricity.
  • Report outage to your nearest Homer Electric office as follows:

    Call 1-888-8OUTAGE
     
    • An easy, step-by-step outage reporting system will prompt you to input the telephone number of the outage location.
      The automated system matches the telephone number to our database, so it is important to have your current telephone number on file with HEA.
    • You will be asked if your power is out and if you do or do not know the cause of the outage (such as a tree on the line).   Press the appropriate number on your dialing pad.
    • If you do not have a touch-tone phone, stay on the line and you will be prompted to leave a detailed voice message with your name, phone number, and outage location.
    • You may leave a detailed voice message with pertinent outage information (i.e. explosion heard, tree on line, length of time without electricity, etc.) that may be helpful.

    Remember it is important, and your responsibility, to protect your sensitive electronic equipment.

Homer Office: (907)235-8551
Corporate Office:
3977 Lake Street, Homer AK 99603
Kenai  Office: (907)283-5831
Central Peninsula Service Center:
280 Airport Way, Kenai AK 99611

In Alaska call toll-free: (800) 478-8551

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