Payment arrangement for HEA residential members experiencing financial hardships due to COVID-19

Posted: April 27, 2020 at 8:39 am

As the COVID-19 pandemic continues to make an impact on our daily lives, Homer Electric Association, Inc. (HEA) is committed to providing the critical and essential electric service to our members during this unprecedented time.

To assist members having difficulty making payments due to financial hardships caused by COVID-19, HEA offers a deferred payment option to allow payment over a period of time. Recently signed Senate Bill 241 permits residential members experiencing financial hardships due to COVID-19 to avoid residential service disconnection due to nonpayment for the duration of the declared public health disaster emergency.

According to SB 241, to receive this benefit and temporary payment relief, the residential member must provide the utility a sworn signed statement, that they are experiencing a financial hardship related to the impact of COVID-19 and agree to enter into a deferred payment agreement. SB 241 also states that a customer is not relieved of the obligation to pay for utility service nor is a public utility restricted from the ability to recover an amount due. This benefit expires on November 15, 2020 or the declared end of the health disaster, whichever comes first.

For more details and forms visit our COVID-19 page or call HEA’s Member Services department for assistance at 1 (800) 478-8551, (907) 283-5831, or (907) 235-8551.

For the most current information on COVID-19, please visit