Last Updated August 10, 2020
Staying the Course
As COVID-19 continues to affect all of our lives, Homer Electric Association, Inc. (HEA) continues to focus on providing essential electric service to our members during the new normal.
We have taken necessary steps, in and out of the HEA offices, to safeguard our communities and employees in order to ensure that we continue providing the electric service you depend on.
Lobby Access & Contacting Us
In an effort to resume safe member contact, HEA has a walk-up window available for members at the Homer office and a drive-up window accessible at the Kenai office. Members may access these windows Monday through Friday from 9AM to 4PM.
Our lobbies, located in Homer and Kenai, were closed to the public effective March 16. We are still conducting business as usual over the phone, and now with the walk-up and drive-through windows, and are standing by and here to help you. If you have concerns, including questions about managing your account, please contact us at:
- Toll-free at 1 (800) 478-8551
- In Homer (907) 235-8551
- In Kenai (907) 283-5831
- Via email at firstname.lastname@example.org
Follow up to date information on HEA activities via our website at www.homerelectric.com and on Facebook, Instagram and Twitter.
For detailed information regarding our lobby closures, please see the links below:
Payment Arrangements – We’re Here For You
To assist members having difficulty making payments due to financial hardships caused by COVID-19, HEA offers a deferred payment option to allow payment over a period of time. Recently signed Senate Bill 241 permits residential members experiencing financial hardships due to COVID-19 to avoid residential service disconnection due to nonpayment for the duration of the declared public health disaster emergency.
According to SB 241, to receive this benefit and temporary payment relief, the residential member must provide the utility a sworn signed statement, that they are experiencing a financial hardship related to the impact of COVID-19 and agree to enter into a deferred payment agreement. SB 241 also states that a customer is not relieved of the obligation to pay for utility service nor is a public utility restricted from the ability to recover an amount due. This benefit expires on November 15, 2020 or the declared end of the health disaster, whichever comes first.
Please email the completed and scanned form to email@example.com or mail completed forms to either HEA office:
3977 Lake Street
Homer, AK 99603
280 Airport Way
Kenai, AK 99611
Bill Pay Options
We may have closed our lobby to walk-in traffic, but we still offer a variety of options for our members:
- Homer walk-up window and Kenai drive-through window, Monday through Friday from 9AM to 4PM
- During regular business hours our Member Support Representatives are available by phone:
- Pay online with “Easy Pay” using Visa or an electronic check
- Pay by phone 24/7 using our automated and secure payment system
- Download and use the HEA mobile app on your Apple or Android smart device
- Deliver payments to secure lockboxes at HEA’s office entrances
Providing Reliable Service – Standing Ready to Serve You
Please be aware that HEA linecrews, meter technicians and meter readers continue to work in the field performing essential work such as:
- Maintaining power lines
- Changing out meters
- Reading meters and
- Restoring your power during outages
Our lineworkers and field personnel perform almost all of their work outside of homes and businesses, with minimal interaction with members or the general public. If you encounter lineworkers or personnel working in the field, please provide plenty of space for them to work and don’t approach them to ensure your safety and theirs.
Reduce Your Energy Usage
With more people remaining at home for extended periods of time because of COVID-19, households may see an unexpected increase in their monthly energy usage.
HEA understands the increasing financial hardships facing families and offers these helpful COVID-19 specific room-by-room tips to reduce home energy costs or visit our residential energy savings page for additional tips, videos, and links.
Be on the Lookout for Scams
Stay alert and realize that there are people who will attempt to take advantage of others during this uncertain time. If you receive a call from someone demanding you pay your electric bill and be disconnected, this is a scam call. Please be sure to exercise caution against would-be scammers. Always protect your personal and financial information. When in doubt, hang up and call HEA at 1 (800) 478-8551.
If you experience an outage, please notify HEA by calling our outage reporting number at 1 (888) 8OUTAGE. Just a reminder that the HEA Facebook page is NOT for outage reporting. You must place a phone call to the outage number for the outage-reporting system to verify your location.
As a reminder, please stay away from downed power lines and always assume it is energized. Call 911 or HEA to report an incident.
Links for Residential Members
Links for Commercial Members
Small businesses are a big part of our lives and we’re grateful for all the small-business owners that make a difference in our awesome community. They work hard to make our communities home!
- Alaska Small Business Development Center COVID-19 Resource Center
- Alaska SBDC Overview of the Coronavirus Aid, Relief and Economic Security (CARES) Act (PDF)
- SBA Paycheck Protection Program (PPP)
- U.S. Chamber of Commerce Resources and Guidance Center
- U.S. Treasury Department Assistance for Small Businesses