In observance of Seward's Day, HEA offices are closed on Monday, March 30, 2026.
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HEA's Online Bill Payment Portal and Outage Map will be down from 5:30 p.m. to 7:30 p.m. this evening. We apologize for the inconvenience and appreciate your patience.
In honor of Presidents' Day, HEA offices are closed on Monday, February 16, 2026.
Click here to request a paper ballot for the upcoming 2026 HEA Board of Directors Election. If you would like to vote electronically, no action is needed and your online voting credentials will be sent to you via email or mail on April 3, 2026.
HEA's Online Bill Payment Portal will be down from 5:30 p.m. to 7:00 p.m. on Tuesday, January 13th for scheduled maintenance.
Due to frozen water lines in the Kenai Office, the Kenai Office Lobby will open at 10:30AM today, January 5, 2026.
HEA's Online Bill Payment Portal will be down from Wednesday, December 31st at 11:30 p.m. to Thursday, January 1st at 11:00 a.m. for year-end system maintenance.
HEA offices will be closed on December 24th and 25th for the Christmas Holiday. Offices will also be closed on December 31st and January 1st for the New Year's Holiday.
HEA phone lines are currently being impacted by an issue affecting calls placed from AT&T cell phones from outside Alaska to ACS landlines in Alaska. If you are unable to reach HEA from your AT&T cell phone, please contact us at 1-800-478-8551, as this number is not impacted by the issue.
HEA offices will be closed on Tuesday, November 11, 2025, in observance of Veterans Day.